Effective 2026-05-25 · Version 1

Simulations℠ is operated by PLGRM PTY LTD ("Simulations℠", "we", "us"). This Privacy Policy explains what personal information we collect when you purchase, receive, or use a Simulation, how we use it, who else processes it on our behalf, and the rights you have over it. By using our services you agree to this Policy.

01 · Information We Collect

Information you give us

• Account information. Name and email address when you create an account, purchase, or accept a gift.
• Gift information. If you purchase a Simulation as a gift, we collect the recipient's name and email address solely to deliver the gift on your behalf.
• Marketing preferences. Whether you have opted in to receive marketing communications.

Information we collect automatically

• Listening activity. When you access a Simulation: timestamps, completion progress, device type, and audio file version. This lets us confirm access, prevent abuse, and protect the integrity of the licence you hold.
• Technical data. IP address and device fingerprint at sign-in for security and fraud prevention.
• Cookies and similar technologies. Strictly necessary cookies for authentication and session management. We do not use third-party advertising cookies.

Information from third parties

• Payment information. When you purchase, our payment processor (Shopify Payments) collects your payment details directly. We do not store full card numbers or payment credentials. We receive a transaction reference, the last four digits of your card, and your billing address.

02 · How We Use Information

• Service delivery. To process purchases, deliver Simulations, fulfil gifts, manage your account, and provide customer support.
• Account security. To authenticate sign-ins, prevent fraud, and protect against unauthorised access.
• Service emails. To send transactional messages (order confirmations, access codes, password resets, important notices about your account or the service).
• Marketing. Only with your opt-in consent. You can unsubscribe at any time from any marketing email.
• Analytics. Aggregated, non-identifying analysis of how Simulations are used, to improve the work.
• Legal compliance. Where required by law, regulation, or court order.

03 · Legal Bases (for users in the EU and UK)

• Performance of a contract — for processing purchases, delivering Simulations, and providing the service you purchased.
• Legitimate interests — for account security, fraud prevention, aggregated analytics, and protecting the rights of Simulations℠ and our customers.
• Consent — for marketing communications. You may withdraw consent at any time.
• Legal obligation — for tax, accounting, and regulatory record-keeping.

04 · Sub-processors

We use the following sub-processors to deliver the service. Each operates under a Data Processing Agreement (DPA) with us:

Sub-processor list current as of the effective date above. We may update this list from time to time; check this page for the most recent version.

05 · International Data Transfers

We are based in Australia. Some of our sub-processors are located in the United States, the European Union, and other regions. Where we transfer personal information internationally, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) with sub-processors handling personal information of EU and UK residents, and equivalent mechanisms for other jurisdictions.

06 · How Long We Keep Information

• Account information. For the lifetime of your account, plus a reasonable period after closure for legal and dispute-resolution purposes.
• Purchase and licensing records. Account lifetime plus seven (7) years, to meet tax, accounting, and IP-protection record-keeping obligations.
• Listening and completion data. Account lifetime plus seven (7) years, to protect the integrity of the licence and evidence of authorised use.
• Marketing data. Until you unsubscribe, then deleted within thirty (30) days.
• Logs and security data. Up to twelve (12) months, then deleted or anonymised.

07 · Your Rights

Depending on where you live, you have rights over your personal information, including:

• Access — request a copy of what we hold about you.
• Correction — ask us to correct inaccurate information.
• Deletion — ask us to delete your information, subject to legal retention requirements.
• Portability — receive your information in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — for any processing based on consent, including marketing.
• Complain — lodge a complaint with your local data protection authority (for example, the Office of the Australian Information Commissioner; the UK Information Commissioner's Office; your EU member state authority).

To exercise any of these rights, contact us at the address below. We respond to verified requests within a reasonable period and at no cost, except where requests are manifestly unfounded or excessive.

08 · Children

Simulations℠ is for adults aged eighteen (18) and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a child, we will delete it.

09 · Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we take reasonable steps to protect personal information and require the same of our sub-processors.

10 · Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at simulations.so/policies/privacy-policy, with the effective date noted at the top of the page. Where changes are material, we will notify you by email or by a prominent notice on the service before the changes take effect.

11 · Contact

For questions about this Privacy Policy or to exercise your rights, contact us at [email protected].

Postal address available on request.